Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all payments made through the TN-BOTIFY Platform, including team registration fees for The Boxing Bots and Micro-Mouse, and purchases of the Standard Boxing Bot kit or Standard Micro-Mouse kit. It should be read together with our Terms & Conditions and Pricing Policy.

We encourage every club and team to confirm challenge selection, team composition and kit requirements carefully before completing payment, as the nature of event registration and kit dispatch limits our ability to offer refunds once a payment is processed.

2. Registration Fee – General Policy

The registration fee (₹100 per participant, per challenge) is collected to confirm a team's slot in a zonal round and to cover event logistics, workshops, arena time and administration.

Once a registration is successfully paid and confirmed, the fee is non-refundable and non-transferable to another event, except in the specific circumstances described in Section 4 below.

A team may be permitted to substitute an individual team member for another eligible student from the same club before the zone's registration deadline, subject to the organiser's approval; this does not entitle the team to any refund.

3. Standard Kit Purchases

The Standard Boxing Bot kit (₹10,000) and the Standard Micro-Mouse kit (₹5,000) are made available to help teams get started quickly. Because kits are procured and dispatched/allocated against specific orders:

• Cancellation of a kit order is not possible once the order has been confirmed and payment received.
• Kit charges are non-refundable except where the kit delivered is materially defective, incomplete, or does not match the announced specification – see Section 4.
• Teams that choose to build their own robot instead of using a standard kit are not charged a kit fee.

4. When a Refund May Be Considered

While registration and kit fees are generally non-refundable, TANCAM will review and, where appropriate, process a refund or correction in the following situations:

• Duplicate payment: where the same registration or kit order has been charged more than once due to a payment gateway or technical error.
• Failed or incomplete transaction: where an amount was debited from your account but the registration or order was not confirmed on the Platform.
• Kit defect: where the Standard Boxing Bot kit or Standard Micro-Mouse kit received is damaged, incomplete, or does not match its published specification, and this is reported within 7 days of receipt.
• Event cancellation by TANCAM: if a zonal round or the Grand Finale is cancelled in its entirety by TANCAM (and not merely postponed or rescheduled), registration fees for the cancelled round will be refunded or, at the participant's choice, credited towards a rescheduled date.

Refund requests outside these situations, including change of mind, unavailability of team members, or withdrawal after the registration deadline, will not be eligible for a refund.

5. Postponement or Rescheduling

If a zonal round or the Grand Finale is postponed or rescheduled by TANCAM due to unforeseen circumstances (including venue, weather, safety or administrative reasons), existing registrations will automatically carry forward to the revised date. No refund will be issued solely on account of a postponement, unless a team is genuinely unable to attend the revised date, in which case the request will be reviewed on a case-by-case basis.

6. How to Request a Refund

To raise a refund request under Section 4, please write to us within 7 days of the payment or the event date (whichever applies) with the following details:

• Team / club name and registration ID;
• Challenge (The Boxing Bots / Micro-Mouse) and zone;
• Payment reference number, date and amount paid;
• A brief description of the issue, along with any supporting screenshots or photographs (for kit-related issues).

Requests can be submitted through the Contact Support option on the Platform, or by email to industry@tancam.in.

7. Refund Processing Time

Approved refunds will be processed to the original mode of payment through our payment gateway. Once approved, refunds are typically credited within 7–14 working days, depending on the processing timelines of your bank or payment provider. TANCAM does not levy any additional charge for processing an approved refund; however, any gateway or bank-side transaction charges already deducted at the time of payment are non-refundable.